Withdrawals and Refunds

This policy applies to tournament entry fees, which are the only paid transactions on the EXP Golf platform. EXP Golf membership is free.

Members are expected to pay close attention to their own schedule to ensure they are available to play prior to registering for an event. Players may withdraw from any tournament before the Withdrawal Deadline in their Player Dashboard. Important: all cancellations MUST be submitted via the Player Dashboard.

Tournament Withdrawal & Refunds

Tournament entry fees are refundable to players who submit their withdrawal request prior to the Withdrawal Deadline for the tournament. The Withdrawal Deadline is published on the Tournament Microsite on the EXP website, the Tournament Fact Sheet, and is displayed in the Player Dashboard. Members who submit a withdrawal request prior to the Withdrawal Deadline will be refunded in full, less the payment processor service fee.

EXP processes all refunds within 1–2 business days; however, it may take longer for your money to be returned to your bank per your bank's policy.

Refunds will not be granted for cancellations and withdrawals after the tournament Withdrawal Deadline, unless the withdrawal is due to a medical situation, in which case a player may send the relevant documentation to the EXP Player Support Team (team@expgolf.org). It is up to League Office to determine if the medical situation warrants a refund, credit, or neither.

No Shows

It is the responsibility of the participant to notify EXP Golf when cancelling out of a tournament. Any member unable to participate on the day of the tournament who has not previously cancelled will be considered a "No Show."

Disqualifications

Disqualifications under the Rules of Golf include but are not limited to:

1. Players leaving the golf course or city in which the event is conducted during the competition without proper withdrawal;
2. Failing to appear for rounds of an event;

Disqualification penalties because of intent or a deliberate decision by the player will be listed as DQ Rule 5.3a(NS) or Rule 3.3b(2)(NC) and printed next to the player's name in the results. The player's membership will be suspended, and they will not be eligible for postseason honors. If a player has previously been accepted into a future EXP tournament(s), they will be withdrawn immediately.

Member Responsibility

Members must familiarize themselves with tournament withdrawal policies, including any applicable deadlines. Members who register for an event are expected to familiarize themselves with the Withdrawal Deadline for the event. Members are responsible for reading and understanding the withdrawal policy prior to using EXP Golf services or registering for events.

If you have any questions about the league's official Withdrawal and Refund Policy, please email League Office at team@expgolf.org.